Privacy Policy

Mrs Snuggles
www.mrssnuggles.co.uk – Privacy Policy

The policy: This privacy policy notice is for this website; www.mrssnuggles.co.uk and served by Mrs Snuggles, 1 High Street, Exmouth, EX8 1NN and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful basis:

  • Lawful basis: Consent
    The reason we use this basis: To supply goods purchased to the name and delivery address you willingly supply, and for our communication to you by email or telephone in response to orders or product enquiries from yourself
    We process your information in the following ways:
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do not share your information with marketing third parties. We do share your personal name and address information with PayPal to finalise payment on any orders you place, any personal financial information is submitted directly to PayPal and not obtained or retained by ourselves.

  • Lawful basis: Contract
    The reason we use this basis:  For completing any contract entered into with yourself and Mrs Snuggles Workshop.
    We process your information in the following ways: #
    Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
    Sharing your information: We do not share your information with third parties.

  • Lawful basis: Legal obligation
    The reason we use this basis: For legal enquiries from official government bodies.
    Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
  • Sharing your information:  We may share your personal information with third parties and they include; Police, government bodies in respect of any formal investigation that requires Mrs Snuggles to comply by law.
  • Lawful basis: Legitimate interests
    The reason we use this basis: For completion of any enquiry or contract entered into for purchase, service, return of products or enquiry.
    We process your information in the following ways:
    – Retain your order details, and delivery details.
    Data retention period: 12 months or less if a request is received from yourself to be removed from our database.
    Sharing your information: We do not share your information with third parties.

  • Lawful basis: Special category data
    The reason we use this basis: Newsletter signup.
    We process your information in the following ways: If you willingly sign-up for our newsletter, this indicates that you you wish to receive information by email of products, services and offers form Mrs Snuggles Workshop.
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do not share your information with third parties.

  • Lawful basis: Criminal offence data
    The reason we use this basis: In any event of criminal activity as determined by a representative of the Law.
    We process your information in the following ways: Provide your account details as required by law.
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information:  We do share your personal information with third parties and they include; Police, official government bodies.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  • Session cookies are temporary cookies stored in the browser’s memory just until the browser is closed, and are used to power our e-commerce shopping cart, to control the page elements shown to you during a single multi-page visit to our website, and for other short-term storage purposes..
  • First-party cookies are cookies created by this website you’re currently visiting. For example, while on this site we use cookies for various purposes, such as making our host-page filtering feature work, and also to inform your browser that you have visited this website before, this can speed up your browsing experience on our website. The cookies we issue while you’re visiting our site are first-party cookies and remain active for 1 month unless you use your browsers facility to delete them.

You have the ability to control how cookies are handled on you device, here is a short guide for your information to help you set-up cookie handling control to your personal preferences:

Establishing a Browser Cookie Control Policy

Every major browser makes it pretty easy to manage cookies. However, the process does vary from one browser to the next. Let’s take a look at how you can manage cookie policy in the desktop versions of Chrome, Firefox, Microsoft Edge, and Internet Explorer.

Chrome

Open the settings menu and use the Search settings field to search for “cookies.” This will return the Privacy settings. You can also find this section by scrolling to the bottom of the settings menu, selecting Show advanced settings, and locating the Privacy section.

From the Privacy settings, select the Content settings option. By default, all first and third-party cookies are accepted — a setting which Chrome refers to as Allow local data to be set (recommended). If you aren’t happy with this policy, alternatives include:

  • Keep local data only until you quit your browser: Select this option to accept cookies but the delete them when you exit the browser.
  • Block sites from setting any data: Select this option to completely disable all cookies.
  • Block third-party cookies and site data: If you don’t want to allow third-party cookies, select this checkbox.
  • Manage exceptions: Press this button to manage the list of sites that operate with a site-specific cookie policy.
Firefox

To manage cookies in Firefox open the browser menu, select Options, and then select the Privacytab. In the History section, select the drop-down menu item to Use custom settings for history, and then select from the following options:

  • Deselect the default option to Accept cookies from sites to completely disable cookies.
  • From the Accept third-party cookies drop-down menu you can choose to accept all third-party cookies, only those from sites you’ve visited previously, or block third-party cookies entirely.
  • Select the Exceptions button to manage a list of websites with a cookie policy different from the browser policy.
  • From the Keep until drop-down menu, opt to keep cookies until they expire or delete them when Firefox is closed.
Edge

Managing cookies in Microsoft’s newest browser is pretty straightforward. First, open the browser settings menu. Scroll to the bottom and click on View advanced settings. Scroll to the bottom again and you’ll find a Cookies drop-down menu. There are three self-explanatory options available in this menu:

  • Don’t block cookies (selected by default)
  • Block all cookies
  • Block only third-party cookies.

Notably absent from this menu is any way to delete cookies each time the browser is closed.

However, you can make that happen by going back to the primary settings menu (click the « button at the top of the Advanced Settings menu).

Next, select the Choose what to clear button below Clear browsing data. Select just the Cookies and saved website data option, and then select the toggle to Always clear this when I close the browser.

Internet Explorer

Managing cookies in IE 9, IE 10, and IE 11 is handled in the same way.

First, open the Internet Options menu. Next, select the Privacy tab. From the Privacy tab, select the Advanced button. From the next menu you can establish a policy for both first-party and third-party cookies. In addition, you can select a checkbox to override the cookie policy and Always allow session cookies.

If you would also like to delete all cookies every time you close Internet Explorer, go back to the General tab and select the checkbox to Delete browsing history on exit. Finally, select the Applybutton at the bottom of the Internet Options menu to save and apply your changes.

Managing Cookies on Your Mobile Device

Managing cookies on mobile devices can vary from the process of managing cookies in a desktop browser.

This is primarily because most mobile operating systems include a native browser. In addition, mobile browsers may not offer all of the same options as their desktop siblings, and this can further complicate matters.

Let’s take a look at managing cookies on iOS, Android, and Blackberry devices.

Apple iOS

If you use Safari on iOS, you can manage cookie policy by opening the Settings app, scrolling down and selecting Safari, and then scrolling down until you see the Block cookies option. The Block cookies menu will display four options:

  • Always block
  • Allow from Current Website Only (first-party cookies)
  • Allow from Websites I Visit (default option, allows limited third-party cookies)
  • Always Allow.

If you don’t use Safari on your iPhone, there’s a good chance you use Chrome instead. Chrome on iOS makes it possible to delete cookies but not to manage cookie policy.

To delete cookies open the Chrome menu and select Settings. Scroll down and select Privacy. Scroll down again and select Clear Browsing Data. Select the types of data you want to delete, making sure to select Cookies, Site Data, and then select the option to Clear Browsing Data.

Another option for Chrome users on iOS is to browse using an incognito tab, and make sure to close the tab prior to closing the browser. That way, no cookies will ever be stored beyond the current browsing session.

Andriod

Many Android devices ships with a built-in browser. Unfortunately, these browsers vary from one manufacturer and phone model to the next. As a result, managing cookies in these browsers varies considerably. However, in general, what you need to do is open the browser, find the settings menu, and locate the privacy settings.

Things are a little more straightforward for users of Chrome on Android. To manage cookie policy, open the browser, find the menu, and select Settings. Navigate to Site Settings and select Cookies. From this menu you can toggle cookie acceptance on or off, decide whether or not to Allow third-party cookies, and manage a list of websites excluded from the cookie policy.

Blackberry

Some of the latest Blackberry devices are powered by Android. As a result, managing cookies in those devices will fall under the Android section above. However, a few Blackberry devices do run Blackberry 10. To manage cookie policy for the built-in Blackberry 10 browser follow these steps:

  • Launch the browser and open the browser menu.
  • Select Settings and then Privacy and Security.
  • From this menu you can toggle cookie acceptance on and off, manage a list of website exceptions, and clear all cookies.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as ‘non-personalised’ cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. Your actions are usually recorded as a referral from our website by this cookie. In some cases we may earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
In some cases we may send out newsletters directly from our website email accounts (info@mrssnuggles.co.uk or sales@mrssnuggles.co.uk)

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider as indicted within any marketing material sent by Mrs Snuggles Workshop.

Our EMS providers are; Dotmailer and Mail-chimp. We hold the following information about you within our EMS systems;

  • Email address
  • I.P address
  • Subscription time & date, authentication methods and preferred marketing material subscribed to
  • Your name and conventional mail address and telephone number if supplied at the time of subscription

The above privacy policy was last updated 02/11/2018

Please review this Privacy Policy on a frequent basis, as any additional items/topics/requirements which may be added to this privacy policy, will be appended from this point:.