Terms & Conditions and our return policy

At Mrs Snuggles Workshop, it is important to us that all our customers are happy with their purchases. If you would like to return an item, we will be happy to assist you according to the terms and conditions set out below.

In order to return any Item you must contact in the first instance sales@mrssnuggles.co.uk, or bring in person to Mrs Snuggles Workshop, Exmouth Indoor Market, The Strand, Exmouth, EX8 1AB within 14 days of purchase.

A refund is available with the original proof of purchase, receipt/email confirmation from Mrs Snuggles Workshop against any faulty item.

We can only issue a refund, credit note or exchange with your original receipt/email receipt, with all accessories, outfits, packaging purchased at the time of purchase, and with notification by email to sales@mrssnuggles.co.uk,
using our online form by clicking HERE or in person at Mrs Snuggles Workshop.

We will exchange or provide a credit note or voucher for any returned product at our discretion. A refund or credit will be issued for the purchase price detailed in your receipt. Please note that shipping fees are non-refundable.

We gladly accept returns for exchange or refund within 28 days. Please save your receipt.
If you have any questions about these terms & conditions on return items, please contact us at:

Mrs Snuggles Workshop,
Exmouth Indoor Market,
The Strand,

You can email us at: sales@mrssnuggles.co.uk

!!! NOTICE !!!
All Mrs Snuggles make-a-friend teddies are supplied in kit form, they require filling by yourself, and come complete with a pack of fire retardant fluffy filling and a wishing heart to place inside.